A while back I posted about TrialPay and went over how they help both customers and vendors both get what they want. Customers get their software for free, and developers get paid for their efforts. Well, someone got some other software, not mine, through TrialPay, found my blog entry, and asked where their software license was.
So I checked my TrialPay control panel and there was nothing there. I was a bit bewildered at this and emailed the person back. I also sent an email to the guys at TrialPay.
Very quickly I received responses from everyone and what happened was quickly figured out. The guys at TrialPay then immediately fixed the mix up and sent the customer his license for the other software.
The COO even personally emailed the customer with an apology for the inconvenience and a very nice explanation of things. (He CC'd me in the email so that I'd know what had gone on and that the customer had been taken care of.)
I was quite impressed by how they handled things at TrialPay. They were quick, effective, and courteous. That's how customer support should be handled. And it's what makes the difference between a company that I would deal with again, and those that I would leave.
So far, the crew over at TrialPay has been nothing but excellent with me as a vendor, and this shows me that they treat their other customers equally well. I certainly won't have any reservations about recommending them to others whenever the chance arises.
Cheers,
Ryan